Where is 15 Apparel located?
Location: we are currently only an online store. You can catch us set up at pow wows, conferences, round dances as well. Our headquarters where we mail out is located in Falconridge NE, Calgary, AB, Canada.
What if my product has a defect and I want to return my product?
Return policy: as long item(s) have not been washed or used and they still has the original tags on them, then they can be exchanged or receive store credit. The exchange must be done within 30 days of purchase. No
refunds. All clearance items are final sale.
Where do the designs come from?
Designs: Majority of our designs we work hard to create in house. We support other Indigenous artists by purchasing and using their designs.
What if I want to special order an item?
Special Orders: Our team is not currently taking an orders for bead work projects requests, and therefore only the current stock is available for purchase. Hoodies or Zip up jackets can be special made but we require a two week processing time period. The products must be paid in advance before we fulfil any special orders.
How long will it take for my product to be mailed out after my purchase is complete?
Processing time: After you have paid for your product, we require a two day processing period to locate, pack and mail out your product.
How should I care for my garments?
Care Instructions: To maintain the integrity and appearance of your apparel, we recommend following the care instructions provided on the garment's label. Generally, we advise gentle washing in cold water and avoiding harsh detergents to preserve the vibrant colours and intricate details.
Do you offer international shipping?
Shipping: Yes, we provide international shipping options to accommodate our global customers. Shipping costs and delivery times may vary based on the destination, and these details will be available at checkout.
What is your social media?
Social media Tags:
Instagram: 15_Apparel
Tiktok: 15.Apparel
Facebook: Indigenous Apparel